State Farm Auto Insurance Review (2022)

State Farm’s affordable car insurance rates and low complaint levels make it a top choice for many drivers.

UPDATED: Sep 15, 2022Fact Checked

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Full Bio →

Written by Sara Routhier
Director of Outreach Sara Routhier

Cynthia Lanctot is an insurance professional with ten years of industry experience. Cynthia is licensed in several states, and holds an associate in claims law, as well as a bachelor’s degree in English. Cynthia’s experience includes the New England and Northeast states. She currently works as a liability claims professional and an occasional online contributor.

Full Bio →

Reviewed by Cynthia Lanctot
Licensed Agent Cynthia Lanctot

UPDATED: Sep 15, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our auto insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different auto insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Sep 15, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our auto insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different auto insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 15, 2022Fact Checked
4.1
buyautoinsurance.com

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

State Farm Insurance Company

Average annual rate for good drivers:

$1,032.00

A.M. Best rating:

A+

Complaint level:

Low

Pros

  • Below-average rates for most drivers. State Farm has some of the cheapest car insurance rates in the nation and is a top choice for high-risk and young drivers.
  • Strong overall customer satisfaction. Most policyholders have indicated that they received above-average customer service with State Farm.
  • Large network of available agents. Customers who prefer to speak with someone quickly will find excellent service from State Farm agents.

Cons

  • High rates for drivers with poor credit. State Farm drivers with poor credit rates are the highest among top insurers.
  • No GAP insurance is available. State Farm does not offer GAP insurance, so you might want to look elsewhere if you have a large car loan.
  • No new car replacement or vanishing deductible options. There is also no new car replacement option, and you will not be rewarded with a lower deductible for staying claim-free.

The Bottom Line

State Farm car insurance is an excellent choice for many drivers, especially for those with a not-so-perfect driving record. Younger drivers will also likely find the cheapest rates with State Farm.

State Farm is the largest auto insurer in the industry, with over 100 years of experience. So you can rest assured knowing that you’ll have access to a multitude of coverage options and discounts with a well-established company.

However, drivers with a poor credit history might find cheaper rates elsewhere. It is also worth noting that State Farm does not offer GAP insurance.

While State Farm might make an excellent choice for you, every driver is unique, and we recommend that you shop around with multiple insurance companies before making your decision.

State Farm is celebrating over 100 years in business and is currently the largest auto insurance company in the United States, with nearly 17% of the total market share. George Jacob “G.J.” Mecherle, a retired farmer and insurance salesman, founded State Farm in 1922 as a single-line auto insurance company.

The company now offers over 100 different products and services across five industries. It boasts below-average rates and excellent customer service, positioning itself as one of the top insurance picks for most drivers. Even drivers with marks on their driving history can find cheap car insurance through State Farm.

State Farm has multiple policy discounts and a large network of agents available day and night. However, if you have a poor credit history or need GAP insurance, you might want to look elsewhere.

Keep reading to learn more about State Farm car insurance and find out if it’s the right fit for you.

Is State Farm Insurance a Good Choice?

How is State Farm rated by experts and customers?

State Farm has received above-average ratings from all of the experts in the industry. J.D. Power gave the company above-average ratings in customer satisfaction and claims handling.

A.M. Best rated State Farm with an A+ (Superior) financial rating. This score reflects a company’s ability to pay out claims. So policyholders can feel secure with State Farm’s financial standing.

In addition, the National Association of Insurance Commissioners (NAIC) indicated that State Farm received fewer complaints than the national average.

Overall, State Farm has excellent ratings from customers and experts.

What is State Farm’s charitable history?

Over the years, State Farm has created its own charitable organizations to help those in need.

State Farm’s charitable efforts include:

  • The Neighborhood of Good. This organization was created to allow people to volunteer for causes in their neighborhoods close to their homes and hearts.
  • The Good Neighbor Citizenship Company Grants. This is another community-based volunteer effort to help neighborhoods build safer, stronger, and smarter communities.
  • State Farm Companies Foundation. This organization provides grants, scholarships, and other programs to support various volunteer groups.

State Farm has also partnered with various organizations to promote auto and home safety. Some of these organizations include the Insurance Institute for Highway Safety and National Fire Protection Association.

In late 2018, State Farm also launched State Farm Ventures. This unique program focuses on investing in tech startups with the goal of helping these companies improve customer satisfaction.

State Farm Insurance Rates

How much is State Farm car insurance?

State Farm is one of the cheapest car insurance companies in the industry, with an average annual rate of $1,267 — $275 lower than the national average.

To see how insurance rates vary across the country, take a look at at the map below.

However, keep in mind that several factors come into play when deciding your car insurance rates. Everything from your coverage type to your age to your driving history will play a role in how insurance companies set your rates.

We go into more detail in the sections below about how much you can expect to pay for insurance, depending on your unique situation.

How much is minimum coverage with State Farm?

Almost all states require drivers to carry a minimum liability coverage, and some require personal injury protection, medical payments, and/or uninsured motorist insurance.

Liability insurance does not cover your vehicle, but it pays for other drivers’ damages in an accident you cause.

Currently, State Farm has the third-lowest minimum coverage rates, falling behind only GEICO and USAA. Take a look at the table below to compare GEICO liability rates with those of other top insurance competitors.

State Farm’s minimum liability insurance is $1,191 per year on average, with the national average being $1,463. That’s an annual savings of over $260.

How much is full coverage with State Farm?

Full coverage insurance will typically cost you more, but it also covers more. Full coverage insurance includes not only liability coverage but also collision and comprehensive.

State Farm has the fourth-lowest average rates for drivers with full coverage at $1,348 annually. The table below shows how State Farm stacks up against other top insurance companies.

State Farm’s rates are nearly 17% lower than the national average of $1,621.

How much is State Farm insurance for teen drivers?

One of the most significant factors that influence rates is age, and adding a teenager to your policy can cause your premium to skyrocket. However, State Farm is a great choice for young drivers and has some of the best rates for parents adding a teen to their policy.

State Farm has the lowest rate increase among its top competitors for teen drivers, but the rates will always be highest for these young, inexperienced drivers.

This table shows how State Farm beats out the competition when it comes to teenage drivers.

The average rate for guardians adding a teen driver to their State Farm policy is $1,003 per year. This is substantially lower than even GEICO’s $1,958 — a nearly $1,000 difference.

How much is State Farm insurance for young adults?

State Farm has relatively low rates for drivers between the ages of 18 to 25.

On average, drivers will see their rates gradually decrease until reaching 25 years old, and then rates start to level off. This is because younger drivers tend to have more accidents even after exiting their teenage years.

State Farm’s rates for young adults are still below the national average at $2,407 per year. Below are the rates for young adult drivers with State Farm compared to rates from other insurers.

On average, GEICO is another affordable option at $1,783 per year for young adult drivers.

How much is State Farm insurance for senior drivers?

Most drivers will see their rates stay relatively consistent through their 30s, 40s, and 50s. When drivers reach age 65, they may notice their rates going back up.

State Farm offers relatively good rates for senior drivers at an annual average of $1,423. Below we compare this with top competitors in the industry.

Again, GEICO also provides some of the lowest rates for senior drivers at $1,197 per year.

Both State Farm and GEICO offer some of the most affordable car insurance rates to drivers of all ages.

How does your driving history affect your State Farm rates?

Your driving history is an essential factor in determining your auto insurance rates. Drivers should always expect their rates to increase after an accident or traffic ticket.

Good news: these drivers with a not-so-perfect driving record might find some of the cheapest insurance quotes with State Farm. State Farm offers the second-cheapest insurance rates for drivers who have a speeding ticket on their record at $1,607 annually.

This table shows how State Farm ranks with its competitors in regards to single traffic ticket rates.

Average Monthly Rates for the Top Insurance Companies for Drivers with a Traffic Ticket
Insurance CompanyRates with a TicketRates with a Clean Record
Allstate$225$160
American Family$175$117
Farmers$198$139
GEICO$132$80
Liberty Mutual$234$173
Nationwide$161$115
Progressive$186$105
State Farm$102$86
Travelers$139$99
Average$152$123
Get Your Rates Quote Now

In addition, State Farm should be on the top of your list if you’re shopping for insurance after you’ve recently caused a car accident. State Farm ranks number one when it comes to the most affordable rates after an accident at just $1,713 annually.

Average Monthly Rates for the Top Insurance Companies for Drivers with an Accident
Insurance CompanyRates with an Accident
Allstate$237
American Family$166
Farmers$198
GEICO$132
Liberty Mutual$236
Nationwide$165
Progressive$190
State Farm$107
Travelers$157
Average$176

Drivers with a DUI on their record will see the largest increase in auto insurance rates.

Again, State Farm has the cheapest rates for these high-risk drivers. State Farm drivers with a DUI on their record pay an average of $1,942 per year. This easily beats out the second-lowest insurer for DUIs, Progressive, by nearly $500.

Average Monthly Rates for the Top Insurance Companies for Drivers with a DUI
Insurance CompanyRates with a DUI
Allstate$303
American Family$177
Farmers$191
GEICO$213
Liberty Mutual$325
Nationwide$252
Progressive$146
State Farm$124
Travelers$230
Average$218

Even though State Farm ranks top in many national averages for risky drivers, remember to always compare quotes from multiple insurers. Just because an insurer ranks first on a national level does not mean it’s the best choice in your state or for your unique needs.

How does your credit history affect your State Farm rates?

In contrast to State Farm’s cheap rates for drivers with less-than-stellar driving history, its rates for drivers with poor credit are the highest among the top insurance companies.

Insurers take credit scores into consideration when determining rates because there is a statistical link between good credit and good drivers. Drivers with good credit are less likely to file claims, according to most insurers.

State Farm has the highest rates on our list for drivers with poor credit histories.

Average Monthly Auto Insurance Rates by Credit Rating
Insurance CompanyRates with Poor CreditRates with Fair CreditRates with Good Credit
American Family$203$136$116
Farmers$269$161$139
GEICO$148$100$82
Liberty Mutual$357$226$176
Nationwide$165$132$120
Progressive$206$137$109
State Farm$200$117$90
Travelers$194$127$107
Allstate$296$196$166
Average$226$148$123

Also, not all states allow insurance companies to use credit history when determining rates. California, Hawaii, Massachusetts, and Michigan have passed laws banning this practice.

With so many factors affecting how each insurance company creates its own rates, getting at least three insurance quotes from different companies is always recommended to find the best fit for your needs. That way you can compare State Farm auto quotes against others to ensure you’re getting the best price.

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

State Farm Insurance Discounts Available

What discounts are offered by State Farm?

State Farm offers an abundance of discounts to its policyholders. These discounts can help drivers lower their car insurance rates significantly since you are able to bundle several discounts on top of one another.

Some of the most common discounts available are the good driver discount, vehicle safety discount, and multi-policy discount.

Let’s take a look at the discounts offered by State Farm:

  • Accident-free or good driving discount. If you drive without an accident for three years, you can qualify for an accident-free discount from State Farm.
  • Good student discount. If a student is age 16 to 25, is going full-time to high school or college, and has a 3.0 grade point average, they can save up to 25% with State Farm.
  • Loyal customer discount. Insure more than one vehicle with State Farm; you could save as much as 20%.
  • Multi-policy discount. Insure a home or condo or sign up for life insurance or renters insurance alongside your auto insurance policy, and you can save up to 17%.
  • Defensive driving course discount. Take a defensive driving class, and you may be eligible for a 10% to 15% discount with State Farm.
  • Driver training discount. If drivers under age 21 complete driver training, they can get a discount.
  • Student away at school discount. If one of the drivers of your vehicle is a student under age 25 who moves away to go to school, you may be eligible for a discount.
  • Anti-theft discount. You may qualify for a discount if your car has an alarm or another anti-theft device.
  • Drive Safe and Save. State Farm’s usage-based program offers drivers who participate a 30% discount on their policy. This program can operate through an app on your phone or through OnStar.

Remember that not all these discounts are available in every state. Make sure to contact a State Farm agent to clarify which discounts are available in your area and which may apply to you.

What is State Farm’s Steer Clear Program?

Another opportunity for young drivers to save with State Farm is by taking advantage of the company’s Steer Clear app.

Drivers under 25 years of age with no at-fault accidents for the past three years are eligible to participate in the State Farm Steer Clear program. This app provides five training modules that consist of driving scenarios, lessons, and quizzes for the driver to complete within six months.

After completing this program, young drivers may be eligible for additional discounts — which is crucial since rates are highest for young, inexperienced drivers.

State Farm Insurance Coverage Options

What types of car insurance does State Farm offer?

Drivers with State Farm have almost all of the common types of car insurance coverage available to them.

Here is a list of all of the different auto insurance options State Farm offers:

  • Property damage liability. Pays for damages to someone else’s property from an accident for which you’re at fault.
  • Bodily injury liability. Pays for the other party’s bodily injury, damages or death from an accident when you’re at fault.
  • Collision coverage. Pays for damages to your vehicle due to an accident, no matter who’s at fault.
  • Comprehensive coverage. Covers your vehicle damage caused by theft, vandalism, flood, fire, or other incidents not involving a collision.
  • Medical payments. Covers your medical expenses resulting from an accident.
  • Personal injury protection (PIP). Pays for medical treatment, missed wages, and other accident-related expenses.
  • Uninsured/underinsured motorist. Helps to cover your injuries or property damage caused by another driver with no insurance or insufficient insurance.

State Farm also offers emergency road service, rideshare, and classic car insurance.

However, State Farm does not offer GAP coverage. So if you have financed a brand new vehicle and need extra protection on your loan, you might want to consider a different company that offers GAP insurance.

What other services are offered through State Farm?

State Farm offers policies not only for your sedan and truck, but also for motorcycles, ATVs, RVs, and boats.

Below is a list of additional auto insurance benefits offered by State Farm:

  • Roadside assistance
  • Online quotes, customer portal, bill pay, and paperless management
  • Online claims submission and tracking with 24/7 availability
  • Steer Clear app
  • State Farm mobile app

State Farm’s mobile app lets customers manage insurance policies, access ID cards, pay bills, request roadside assistance, and even file a claim.

In addition to auto, State Farm offers these policies:

  • Homeowners and renters insurance
  • Commercial auto insurance
  • Condo and co-op insurance
  • Mobile home insurance
  • Pet insurance
  • Life insurance
  • Farm and ranch insurance
  • Umbrella insurance
  • Disability insurance

Bundling your policies will save you additional money, and any State Farm agent will be happy to help you bundle and save.

Frequently Asked Questions

Is accident forgiveness offered by State Farm?

No, State Farm doesn’t provide accident forgiveness insurance. Accident forgiveness means that your rates won’t increase because of one at-fault accident. However, Forbes Advisor found that State Farm still has the lowest average rate for drivers who caused an accident compared to other top insurers.

Is new car replacement offered by State Farm?

No, State Farm does not provide new car replacement coverage. New car replacement coverage replaces a vehicle with a new vehicle of the same make and model if the car is totaled. Some insurers do offer this program for vehicles two years old or younger.

Is GAP insurance offered through State Farm?

State Farm does not offer GAP coverage. This type of insurance kicks in when you total a car and you still owe money on a loan.

Is a diminishing deductible program offered through State Farm?

State Farm also does not offer a diminishing deductible. Insurers with this option will reduce drivers’ deductibles every year in which they don’t file a claim.

Is SR-22 insurance offered by State Farm?

Yes, State Farm offers SR-22 certificates. Often required by states for high-risk drivers, SR-22s prove to the state that you have purchased car insurance coverage. SR-22 laws vary by state, but most demand that the driver keeps the certificate for three years.

Is there a usage-based insurance option with State Farm?

State Farm offers a usage-based insurance program called Drive Safe & Save. Drivers who participate can receive up to a 30% discount on their policy. This program can operate through an app on your phone or through OnStar.

Is there a pay-per-mile option through State Farm?

No, State Farm does not offer pay-per-mile auto insurance. Most of these programs have a base rate and then a per-mile rate. Drivers that don’t drive much could benefit from this type of insurance.

Does State Farm offer rideshare insurance?

State Farm does offer rideshare coverage. Drivers for Lyft and Uber, for example, can fill in the gaps between their personal auto insurance and the insurance the rideshare company provides.

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

Full Bio →

Written by Sara Routhier
Director of Outreach Sara Routhier

Cynthia Lanctot is an insurance professional with ten years of industry experience. Cynthia is licensed in several states, and holds an associate in claims law, as well as a bachelor’s degree in English. Cynthia’s experience includes the New England and Northeast states. She currently works as a liability claims professional and an occasional online contributor.

Full Bio →

Reviewed by Cynthia Lanctot
Licensed Agent Cynthia Lanctot

Reviews
for State Farm Insurance

4.10 (17,737 reviews)
5
November 21, 2022

KaraT

[REDACTED NAME] is the BOMB!!!

I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checkin...
I had just lost my mom my dad is in and out of ICU my daughter has special needs and I have lupus. I spoke with this lady named [REDACTED NAME] and she Was absolutely phenomenal she was kind understanding and empathetic and did her job with a level of professionalism that I haven’t seen in a long time. I am also a domestic violence survivor and the shop we selected was rude and very aggressive towards me I didn’t even feel comfortable checking on my car and she understood how I was feeling reassured me that she would do her very best and she did! I was so upset but [REDACTED NAME] turned everything around and I’m so grateful that God sent me to her! She was so sympathetic and genuine that it literally changed my whole day and perspective!! Thanks for going BEYOND your job!!! somebody PAY her!!! She DESERVES a RAISE!!
5
October 22, 2022

S_Khan

Best Insurance Company

We recently had a car accident & an uninsured driver hit our car. State Farm took care of everything for us & it was a very smooth fast process. Special thanks to [REDACTED NAME] she went above & beyond. Her follow up & communication was excellent. I am so happy with State Farm & their service. I highly recommend this company
3
October 15, 2022

Ric75319

Bait and switch

Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular locat...
Check your policy carefully. My experience has been that they don’t return emails, didn’t set up my auto policy as agreed on several things such as the payment schedule and deductibles. [REDACTED NAME]’s care of my policy requests was the worst. Super curt in response to a routine emailed policy change and to make matters worse never followed up. Now that I really think about it I’m not even sure how I ended up with this particular location. Somewhere along the way SF did an agent switch without informing me 🤷‍♀️ Lastly as far as banking? Jurassic Park!What a hassle !!! It’s literally been decades since I got a check in the mail!! $5.95 🥹
3
September 21, 2022

Lovebird

Shocked at service

Just shocked! Been with the company for 12+ years, hit something in my yard, filed a claim, and have yet to hear from a claim agent. I had to reach out myself and did the estimate picture assessment, which was supposed to be 24 to 48 hours, but haven't heard from anyone. Been four days, lack of concern for the customer, I guess that don't have the proper staff, not sure, guessing here. Nothing like what they used to be.
1
July 17, 2022

Joshua03

Claims review from an industry insider

Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online....
Long story short, I had been a loyal State Farm customer for about 30 years. They recently started giving me a hard time because I like to buy different cars, as I'm an auto enthusiast. I recently rented a vehicle for a family trip and had a minor not-at-fault accident. My agent flat refused to take the claim, first alleging that I HAD TO file with the other insurance company. I declined, and she then told me I had to report the claim online. I tried to do that, but was told I couldn't because it was a rental car. I had to call a 800 number. I did so and was told the process takes 20 minutes and the hold time was 25 minutes. I called my agent back and she again refused to help. Needless to say, I have moved to a different carrier as of a few days ago. I am in the same line of work as State Farm, and have been for 25 years. I am deeply familiar with the auto insurance world and the claims process. This level of service is utterly unacceptable and I would NEVER allow such things to occur with my employer. State Farm, you spend an untold fortune advertising your service on all forms of media. However, your actions don't back up your claims (pun intended). I have also interviewed literally dozens of your staff over the years, if not hundreds, and all say the same thing. A poor place to work. You have a lot of work to do, State Farm.
1
July 8, 2022

ajack

How can State Farm treat me like this????

Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck a...
Back in Jan 2020 (CLMS - 2004G091k) someone from State Farm hit me from behind while driving to work. From the start they claims guy attempted not to fully repair my vehicle claiming all damages were not from the accident. He reviewed the accident site on Google Maps. My car had never been hit or damaged until that day. Fast forward to COVID shut down March 15, 2020 and then being diagnosed with cancer which caused me to stop treatment for neck and back pain from the accident and stay safe at home. I later found a doctor who would treated me for the pain in August 2020. I received his bill which he attempted to turn into the claims department with no success. I then receive the bills which I forwarded to State Farm and I'm told they will not honor them because of the 2 year limitation. The USA was shut down, billing was late, people didn't go to work and so forth. All I asked was to pay a $2,400.00 bill which they didn't pay any of my other bills sent to them. Oh, nor did they pay for the yellow paint and side fender damage on my vehicle either. This is how State Farm treats people their clients hit. I know next time to hire a good lawyer no matter what when hit by a State Farm insured driver.
1
June 13, 2022

samdou

[REDACTED NAME] [REDACTED NAME] State Farm Agency / State Farm Unsurance

Would not recomand this Agency to anybody. Never a call back or any update from this Agency regarding my on April 26,2022 cancelled Aoto Policy. No Refund of almost $200 issued after almost 3 weeks and just called again and received the message that it is still not processed. A company like Statefarm denies a Refund for a non provided Service and this Agency sees nothing wrong with it. Seems like a Joke.... but it is true. There is nothing else ...
Would not recomand this Agency to anybody. Never a call back or any update from this Agency regarding my on April 26,2022 cancelled Aoto Policy. No Refund of almost $200 issued after almost 3 weeks and just called again and received the message that it is still not processed. A company like Statefarm denies a Refund for a non provided Service and this Agency sees nothing wrong with it. Seems like a Joke.... but it is true. There is nothing else left as to warn any customer who wants to get involved with State Farm and The [REDACTED NAME] [REDACTED NAME] State Farm Insurance Agency. Stay away from both of them!!!!! policy# 409337E2659 Cancelled by me on April 26,2022 with confirmation received from PW Agency.
1
June 10, 2022

Caitlinc

Somebody stole my catalytic converter

Somebody stole my catalytic converter out of my Prius. I was impressed by State Farm when I initially called them because they quickly reserved a tow truck to come out the same day and take it to storage for the weekend. State farm also told me I could choose any repair shop, so I chose Toyota where I get all my repairs done. Toyota provided an estimate on their next business day. State farm approved the estimate and issued the payment right afte...
Somebody stole my catalytic converter out of my Prius. I was impressed by State Farm when I initially called them because they quickly reserved a tow truck to come out the same day and take it to storage for the weekend. State farm also told me I could choose any repair shop, so I chose Toyota where I get all my repairs done. Toyota provided an estimate on their next business day. State farm approved the estimate and issued the payment right after. I told Toyota to order the parts and get started. A week after filing the claim, state farm calls me and tells me they accidently overpayed me and they wanted most of it back. Feeling skeptical, I held onto it until repairs were finished. Toyota still was billing me for the full amount once it was fixed. After being transfered to multiple areas of State Farm, I finally figured out what the problem was. State farm initially approved OEM parts, and then realized later that they only want to cover after market parts. Those non-factory parts can not be ordered by the repair shop that statefarm told me I could go to. When I asked if they would order the parts, they said that they don't supply parts. While all of this is happening, Toyota has been out of the loop and fixed my car with OEM parts because it's all they had! I am a delivery driver and have been without a car for two weeks now. My car is fixed and waiting to be picked up, so I paid for the repair because I'm losing more money every day I don't work. Now State farm is requesting that I return most of the payment because they don't want to pay for the only parts I have access to. Why should I have to pay for State Farm's error? The estimate was already approved and payment was issued when repairs were started on the vehicle. They don't have any right to ask for that money back when they accidently approved the wrong thing. And we are talking about a $2100 difference. Very small amount for a company like statefarm compared to more than 1 month's income for me as a delivery driver. Speaking with a lawyer and the press to get the word out that this is not a company that honor's their initial agreement with you and they are not a company to trust.
1
April 19, 2022

Customer_Jim

Disappointed customer

Horrible experience that's still going on,long story short my wife had a wreck and after the repairs we go to pick the car up,I paid my $500 deductible when I put the car in reverse it starts making this nose that it's never made before I immediately got out and gave the key back to the attendant at the body shop they call Sate Farm and State Farm tells me that I have to pay to have the car checked out further I thought that what car insurance w...
Horrible experience that's still going on,long story short my wife had a wreck and after the repairs we go to pick the car up,I paid my $500 deductible when I put the car in reverse it starts making this nose that it's never made before I immediately got out and gave the key back to the attendant at the body shop they call Sate Farm and State Farm tells me that I have to pay to have the car checked out further I thought that what car insurance was for,I paid my deductible the car is not fixed properly but that want me to pay for it myself
1
April 19, 2022

phin

Want to pay for years then get screwed when you need it?

Uninsured joy rider totaled my car: First, had to fight for uninsured coverage even though it was one so I have no idea what the problem was (oh right a lower deductible for me). Second, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where t...
Uninsured joy rider totaled my car: First, had to fight for uninsured coverage even though it was one so I have no idea what the problem was (oh right a lower deductible for me). Second, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where they said I had bare tires and I have proof they were new! Unfortunately, I wasn't able to take photos of all of the condition points of the car before it was sent to the shop so I had no way to contest the condition valuation. Cut the amount I received in half. Horrible company would not recommend at all. All the reviews on here are people without problems. The real reviews come up when you have real problems. I had a totaled car and I can say without a doubt State Farm was anything but helpful. In fact, they showed me they could care less about what happened and did everything possible not to pay out the actual value of my car (including by lying about pre-existing conditions).
↑ Back to Top

Write a Review and Rate

Please tell us about your policy type

Policy Type ?

Please select a `Policy Type!`

How did you buy this policy?

Please select `How you bought this policy!`

How long ago did you buy this policy?

Please select `How long ago you bought this policy!`

Do you currently have a policy with this company?

Please select `If you currently have a policy with this company?`

How long ago did you buy this policy?

Share your experience with this company

(Min. 100 Characters)
(Max. 60 Characters)

Rate your experience with

Buying Process

Renewal Process

Customer Service*

Policy Price*

Did you submit a claim?

Claim ServiceIf applicable

How long ago did you buy this policy?


Company*Overall Rating

Likelihood to recommend to family or friend*

A few more questions

What does this insurance company do well?

What can this insurance company do better?

Which best describes your household? (select all that apply)

When you submit this review, you will be asked to sign in/up for to your https://www.buyautoinsurance.com account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Compare Quotes Now

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption